Shipping Information

Order Processing

Orders placed before 2pm (Monday-Friday) are dispatched the same day. Orders placed after 2pm or on weekends/bank holidays will be dispatched the next working day.

You will receive a confirmation email with tracking information once your order has been dispatched.

Delivery Areas

UK Mainland

All delivery options above are available for UK mainland addresses (England, Wales, and mainland Scotland).

Scottish Highlands & Islands

Standard and Express delivery are available. Please allow an additional 1-2 working days. Next Day delivery is not available to these areas.

Northern Ireland

Standard and Express delivery are available. Please allow an additional 1-2 working days.

Channel Islands & Isle of Man

Standard delivery only. Please allow 5-7 working days. Additional customs charges may apply.

International Delivery

We currently ship to the following countries:

Please note: International orders may be subject to import duties and taxes, which are the responsibility of the recipient.

Tracking Your Order

All orders are sent with tracking. You can track your order by:

• Clicking the tracking link in your dispatch email
• Logging into your account and viewing your order history
• Visiting the Royal Mail website with your tracking number

Delivery Issues

Missed Delivery

If you're not home, the courier will leave a card with instructions for redelivery or collection from your local depot.

Delayed Delivery

If your order hasn't arrived within the expected timeframe, please check your tracking information first. If there's an issue, contact us and we'll investigate.

Damaged or Missing Items

Please inspect your package upon delivery. If items are damaged or missing, contact us within 48 hours with photos and we'll resolve the issue promptly.

Contact Us

For delivery enquiries:

• Email: delivery@fifilady.com
• Phone: +44 20 1234 5678